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If you can't find your answer here, contact us. The OCTApets team is always happy to help!
Our support team is available Monday to Friday, 8am – 4pm EST. While we’re closed on weekends and statutory holidays, we’ll always follow up the next business day. For any questions, feel free to reach us at support@octapets.com.
We accept all major credit cards.
We work hard to create healthy, delicious longevity supplement treats your pets will love—and we stand behind our products. If you’re not satisfied with your purchase, we accept returns within 15 days of your order date. If you ordered through our website, just email support@octapets.com to start your return. Our customer care team will provide the return address and instructions. Once we receive the returned item at our warehouse, we’ll process your refund or exchange. Please note: we can only refund the product price. Shipping fees are non-refundable.
During statutory holidays and the busy winter season, processing and shipping times may take a little longer than usual. Our team works hard to get every order out as quickly as possible, but we appreciate your patience during peak times!