Looking for Answers? You're in the Right Place!

If you can't find your answer here, contact us. The OCTApets team is always happy to help!

General Frequently Asked Questions

How can I contact support?

Our support team is available Monday to Friday, 8am – 4pm EST. While we’re closed on weekends and statutory holidays, we’ll always follow up the next business day. For any questions, feel free to reach us at support@octapets.com.

What payment options do you accept?

We accept all major credit cards.

What is your return policy?

We work hard to create healthy, delicious longevity supplement treats your pets will love—and we stand behind our products. If you’re not satisfied with your purchase, we accept returns within 15 days of your order date. If you ordered through our website, just email support@octapets.com to start your return. Our customer care team will provide the return address and instructions. Once we receive the returned item at our warehouse, we’ll process your refund or exchange. Please note: we can only refund the product price. Shipping fees are non-refundable.

Will there be shipping delays during the holidays?

During statutory holidays and the busy winter season, processing and shipping times may take a little longer than usual. Our team works hard to get every order out as quickly as possible, but we appreciate your patience during peak times!

Vitality+ frequently asked questions

Why do your supplements focus on longevity?

At OCTApets, our mission is to help pets live longer—and live better. As pets age, their bodies go through real changes that can lead to discomfort, loss of mobility, and decreased energy.

While aging is natural, there’s a lot you can do to support your pet’s health along the way. Proper diet, regular exercise, and the right nutrients can make a major difference.

Vitality+ is packed with research-backed ingredients that target common signs of aging—like joint stiffness, reduced energy, and immune decline. Whether your pet is young or already showing signs of age, it’s never too early to start giving their body the support it needs.

How do I store Vitality+ supplements?

Keep Vitality+ supplements in a cool, dry place, away from direct sunlight. No refrigeration needed. Just avoid storing them in areas with extreme heat or cold to keep them fresh and effective.

What kind of product research has been conducted?

Yes—every active ingredient in our supplements was carefully selected based on published research and proven benefits. While OCTApets hasn’t conducted its own peer-reviewed studies yet, we stay up to date with the latest in supplement science to continuously improve our formulas and bring real results to pets and their people.

Do you test your products on animals?

Absolutely not. At OCTApets, the health and safety of pets comes first. We never test our products on animals, and every supplement is formulated with purposeful, vet-reviewed ingredients. Animal welfare is at the core of everything we do.